1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options to get your toys delivered safely and quickly:

• Standard Shipping: 3 to 5 business days. Perfect for planned gifts and everyday toy orders.
• Express Shipping: 1 to 2 business days for urgent birthdays and special occasions.
• Free Shipping: Available on all orders over a specified promotional threshold. Details will be applied automatically at checkout.

3. Order Tracking

Once your order has shipped, Toyscenter will send you a confirmation email containing a tracking number so you can follow your package's journey right to your doorstep. Please allow up to 48 hours for the tracking portal to activate.

4. Damaged or Missing Items

If your package arrives damaged, or if an item is missing due to transit issues, please contact us immediately within 48 hours of delivery at toycentreht@gmail.com with photos of the package and items so we can promptly file a claim and resolve the issue for you.

5. Contact Us

If you have any further questions regarding your shipment or delivery status, please reach out to our support team:

Toyscenter
Email: toycentreht@gmail.com
Phone: 0304 4998503
Address: 1st Floor, Madni Centre, near Madni Mosque, Shahalam Market, Lahore